Hours of Operation
11 AM - 4 PM DAILY
Christmas Eve: 11 AM - 3 PM
New Year's Eve: 11 AM - 3 PM
CLOSED Christmas & New Year's Day
To arrange a shop visit outside of normal business hours, please call 856-3858 ext. 401.
Our Guarantee and Return Policy
If you are not completely satisfied with your purchase, please return it within 60 days for replacement, exchange or refund. The item must be returned in the original packaging and be in saleable condition. Returns should be sent to: Martin House Retail, 118 Summit Ave., Buffalo, NY 14214.
If an item has been damaged in transit or is defective, call 716-856-3858 ext. 401 or e-mail - and we will provide you instructions for the return.
All refunds will be issued in the same method of the original transaction within 30 days. Please keep your receipt.
All sale merchandise is considered "Final Sale". No exchanges, refunds or replacements will be offered.
Any item in the online shop may be ordered by phone also. Call 716-856-3858 x401 to speak to our museum store staff. Orders can be placed Monday thru Friday from 9:00 a.m. to 5:00 p.m. Eastern.
Tax is added to any order shipped within New York State at the rate of 8.75%. Sales tax is not added to orders shipped outside New York State.
Shipping is added to all orders automatically in the shopping cart. For shipping outside the US and Canada, please call or email for a price quote. Expedited shipping is available. Please call for information on this also. 716-856-3858 x401.
Usual Shipping Costs:
Less than $15.00 $6.00
$15.01 - $25.00 $9.00
$25.01 - $50.00 $10.00
$50.01 - $100.00 $12.00
$100.01 - $150.00 $15.00
$150.01 - $300.00 $18.00
$300.01 - 500.00 $24.00
$500.01 and up $30.00
Shipping to Canada will be twice the amount shown above.
If you have any questions or concerns, please don't hesitate to call us at 716-856-3858 x401 or 405 or e-mail.